❓ Frequently Asked Questions
Q1: What is the Minimum Order Quantity (MOQ)?
Answer: One unit is acceptable. For larger quantities, please contact us for volume pricing and details.
Q2: Are you a manufacturer?
Answer: Yes, we operate our own professional manufacturing facility where quality is strictly assured throughout the production process.
Q3: What is the typical lead time for orders?
Answer: For a single set, shipping usually occurs within 15 days. For bulk orders, timelines will be confirmed based on quantity.
Q4: What are your warranty terms?
Answer: We provide a 10-year warranty for the Solar Panel Mounting System and Solar System components. Inverters and batteries carry warranties ranging from 1 to 5 years depending on the specific type.
Q5: Can you provide custom designs for mounting systems?
Answer: Yes, we offer customized design solutions tailored to your specific technical requirements and site conditions.
Q6: How are the products protected during shipping?
Answer: We take great care in packaging. Complete systems are typically packed in sturdy wooden crates to ensure they arrive without damages.