?
Frequently Asked Questions
What main products can you provide?
We provide a wide range of solar products, including solar panels, solar inverters, power walls, lithium-ion batteries, gel batteries, and complete solar system solutions tailored to your specific needs.
How is your technical support?
We provide lifetime online support. Our team is available for video calls and remote assistance to resolve any technical questions after delivery.
What is the expected delivery time?
Standard products are typically delivered within 5-15 working days. For large-scale orders, we negotiate a production timeline to ensure timely fulfillment of our promises.
Do you offer OEM services?
Yes, as a professional manufacturer, we provide full OEM support, including customized branding, on-site installation guidance, and comprehensive after-sales service.
How do you guarantee product quality?
We conduct rigorous quality control, including pre-production samples and a final inspection before shipment. We also offer 24-hour after-sales support to address any issues immediately.
What are the accepted payment and delivery terms?
We accept various delivery terms including FOB, CIF, EXW, DDP, and DDU. Payment can be made via T/T, L/C, or PayPal. All goods are packed using professional, eco-friendly materials to ensure safety.