Frequently Asked Questions
What main products can you provide?
We provide a wide range of solar products, including solar panels, solar inverters, power walls, lithium-ion batteries, gel batteries, and complete all-in-one solar system solutions tailored to your needs.
How is your technical support?
We provide lifetime online support via digital communication channels. If any issues arise after delivery, we offer video call assistance at any time to resolve them.
What about the lead time?
Standard products are usually in stock and can be shipped within 15 days. Generally, we deliver within 5-15 working days. Large orders may require negotiated production timelines.
Can you provide OEM service?
Yes, as a professional solar system manufacturer, we provide customized OEM services, on-site installation support, and comprehensive after-sales services.
How can we guarantee quality?
We provide pre-production samples before mass production and conduct a final inspection before shipment. We also offer 24-hour after-sales service to solve any problems regardless of time zones.
What are the payment and delivery terms?
Accepted Delivery Terms: FOB, CIF, EXW, FAS, CIP, FCA, DDP, DDU. Accepted Payment Types: T/T, L/C, PayPal.